eSiddhiPrivacy Policy
Last updated: 17 October 2024
This Privacy Policy describes how esiddhi.com ("the Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
If you have questions or want more information about our privacy practices, or would like to file a complaint, please contact us by email at customercare@esiddhi.com or by mail:
eSiddhi Mantra Private Limited, 109 ASN Galaxy, 1st Cross, Chikkaswamappa Layout, Horamavu, Bengaluru – 560043, Karnataka, India
Collecting personal information
When you visit our website, we collect information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information about an identifiable individual as "Personal Information."
Device information — collected automatically via cookies, log files, and similar technologies to load the site accurately for you and analyze site usage. This can include your browser version, IP address, time zone, cookie data, and how you interact with the site.
Order information — collected directly from you to process payments, arrange shipping, provide invoices and order confirmations, communicate with you, and screen orders for fraud. This includes your name, billing and shipping address, payment information, email address, and phone number.
Customer support information — collected when you contact support, create an account, or engage with our services, including your name, email, and phone number.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request its deletion.
Sharing personal information
We share your Personal Information with service providers who help us provide our services and fulfill our contracts with you — for example, our e-commerce platform provider. We may also share Personal Information to comply with applicable laws and regulations, respond to a lawful request for information, or otherwise protect our rights.
Behavioral advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you, including through analytics tools and advertising partners. You can opt out of targeted advertising through your ad settings on Facebook, Google, and Bing, or via the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.
Using personal information
We use your Personal Information to provide our services — offering products for sale, processing payments, and shipping and fulfilling your orders — and to keep you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase it. See "Your rights" below for more on your right of erasure.
Cookies
A cookie is a small amount of information downloaded to your device when you visit our Site. We use functional, performance, advertising, and content cookies to make your browsing experience better — remembering your login and preferences, and understanding how visitors use the site.
Cookies necessary for the store to function
| Name | Function | Duration |
|---|---|---|
| _secure_session_id | Used in connection with navigation through the storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| cart | Used in connection with the shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
Reporting and analytics cookies
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Site analytics. | 30min |
| _y | Site analytics. | 1y |
Most browsers automatically accept cookies, but you can choose whether to accept them through your browser settings. Blocking cookies may affect parts of the site and won't fully prevent how we share information with third parties such as advertising partners — see “Behavioral advertising” above.
Changes and complaints
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
If you'd like to make a complaint, please contact us by email or mail using the details under “Contact” above. If you're not satisfied with our response, you have the right to lodge your complaint with the relevant data protection authority.